Like many websites, our website https://www.dkv.lu and the associated sites such as the customer portal, the agents’ portal and the “company-portal” (https://secure.dkv.lu/diac/) may store or retrieve information from your browser, usually in the form of cookies. This information allows us to adapt our site according to your expectations, in order to offer you a more personalized experience.
What are cookies used for?
Cookies are small text files that are placed and stored on your computer, smartphone or other Internet-enabled device when you visit a website. Cookies are useful because they allow the website to recognise the user.
Cookies are required to use the website
Cookies are necessary for the proper functioning of your navigation on the website and your Customer Area (session cookies). Cookies have several advantages, in particular they make it possible for you to participate in the protection of your privacy during your navigation. They also allow you to use features such as the search function and fill in online forms securely. Without cookies, we could not offer you the services you expect.
When you are connected to your Customer Area, cookies will allow you to benefit from increased security by inviting you to close your session, and/or by closing it automatically.
Cookies do not collect any personal data and the information stored cannot be used for commercial purposes.
These cookies allow us to understand how our visitors use the website, in order to measure and improve its operation. They allow us, for example, to identify the most and least consulted pages. They also record the number of visitors, the time spent by each visitor on the website, as well as the website’s search methods. These cookies enable us to optimise the site and to ensure that each page is loaded and displayed correctly (Google Analytics cookie).
All the information collected by these cookies is anonymous and is in no way linked to your personal data.
Respecting your privacy
We are committed to protecting your privacy and adhere to the following principles:
- We do not associate any personally identifiable information with your cookies. Under no circumstances do cookies allow us to know your address, date of birth, telephone number or any other information allowing us to identify you.
- We do not provide any personal information collected by cookies to third parties.
Managing your cookie settings
We give you with the option of blocking the collection of your personal information by managing your browser settings. If you do not know what type/version your browser is, you can click on the “Help” button at the top right of the window, where you will find all the necessary information.
If you know the type/version of your browser, you can click the corresponding links below to manage your page on cookies:
- Internet Explorer http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies
- Google Chrome https://support.google.com/accounts/answer/61416?hl=en
- Mozilla Firefox http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies
- Safari http://www.apple.com/legal/privacy/
For more information, please visit: www.youronlinechoices.eu.
The recording of a cookie on your computer is essentially subordinated to the will of the user. If you have accepted cookies in your browser software, the cookies embedded in the pages and content you have consulted may be temporarily stored in a dedicated area on your workstation. They will be readable only by their transmitter.
Refusal to accept cookies
If you refuse to accept cookies on your workstation, or if you delete cookies stored on your workstation, you will no longer be able to benefit from a certain number of functions that are nevertheless necessary to navigate in certain areas of our website. Where applicable, we decline all responsibility for the consequences of the poor functioning of our services resulting from us not being able to record or consult the cookies necessary for the proper functioning of our services due to your refusal or deletion of the cookies.
More info about cookies: http://www.allaboutcookies.org/