How do I file invoices for reimbursement?

Send your documents directly via the LALUX easyAPP mobile application or the easyAPP Home customer portal or by post to the following address:

DKV Luxembourg S.A.
B.P. 845
L–2018 Luxembourg

To ensure a quick processing, please follow the instructions below:

• Do not send PID (Direct Immediate Payment) invoices! We only need the CNS statement.
• For submission by post: Please always state your policy number clearly, and do not staple your documents, or use paper clips.

In the case of full insurance (COMPLETE HEALTH), we need the original invoices.

In the case of supplementary insurance, proof of reimbursement is sufficient for us if advance payment has been made by the CNS. EXCEPTION: For all dental treatment and treatment abroad, please enclose a copy of the invoice in addition to the CNS proof of reimbursement.

In the case of advance payment by any other statutory health insurance scheme (e.g. abroad), we require a copy of the invoice and proof of reimbursement from the statutory health insurance scheme in question.

For invoices that are not reimbursed by compulsory health insurance, please also submit the originals.