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FAQ
Questions about products
Questions about services
Questions about the application/contract
Questions concerning the COMPANY group contract
Questions about products
Which products are available from DKV Luxembourg?
What is a comprehensive health insurance?
What is supplementary insurance?
What is a hospital per diem insurance?
What is a loss of earnings insurance?
What is travel health insurance?
Are solutions available for businesses?
How are the premiums calculated?
How can I insure myself with DKV Luxembourg?
Questions about services
Where does my insurance cover apply?
What are waiting periods?
What are deductibles?
What do I need to consider if I require inpatient treatment?
How do I file invoices for reimbursement?
What is dental treatment and what is a dental prosthesis?
What do I need to do if I need dentures?
I have a daily sickness allowance insurance and fall ill - what do I need to do?
How much time do I have for filing my invoices?
Questions about the application/contract
When does the insurance cover start?
Where can I request confirmations or certificates?
Will DKV Luxembourg provide me with a new insurance certificate when they are lost?
What do I need to do if an insurance contract needs to be changed?
What is additional insurance for spouses?
What is additional insurance for children?
Which payment methods and payment types can I use for my premiums?
What are the bank details of DKV Luxembourg?
Must changes in the debit orders or bank details always be provided in writing?
Which notice periods must be observed?
Questions concerning the COMPANY group contract
What is a group contract?
Can I take out a group insurance for my employees as an employer?
What are the main advantages of a group contract?
How many employees must my company have as a minimum?
Are the premiums for group contracts tax-deductible for me as an entrepreneur?
What happens if an employee leaves the company?
What kinds of health insurance are available in a group contract?
How can employees subscribe to and unsubscribe from the group contract?
How can I obtain more information about or an offer for a group contract?
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